Originally posted on the Liverpool Echo – 10th January 2020
Three Scouse grandads who paid £1,100 each for a dream trip to Benidorm say they were left fuming after being made to share a bed in their plush hotel room.
Frank Christian, 71, forked out a small fortune to Hays Travel for a lads holiday over Christmas and New Year with Bernard Fitzgibbon, 69, and John Hough, 71.
Widower Frank has been friends with John and Bernard, who are both divorced, since their school days in Croxteth.
The three pensioners say they were promised three single beds but after arriving, staff could only offer them a double room with two single beds.
A spokesperson for Flash Hotel, where the group were staying, said the issue was entirely the fault of Hays Travel.
It said Spanish law allows for another bed to be added in twin rooms but this was not requested by the travel agency.
It added that staff did all they could to help the guests at the time.
A spokesperson for Hays Travel admitted that the error was due to a mistake on their behalf.
Frank told the ECHO: “We booked the holiday about six months ago.
“It’s always me and my two mates so we know the situation.
“On this particular time, someone in the office showed us pictures of the rooms and I said there’s only two beds in that room and she said don’t worry about it, that’s standard, they’ll just put an extra bed in.”
Frank, who lives in Ormskirk, has been to Benidorm four times with pals John, from Fazakerley, and Bernard, from Croxteth.
He added: “We stayed there because we thought it was a bit more upmarket, so we paid extra to have a good holiday.
“When we got there, there were only two beds in the room.
“We went out and bought a blow up lilo to sleep on but it wasn’t satisfactory.
“So, two of us slept across the width of the bed and one down the side of the bed.”
Frank added: “We didn’t have a nice holiday – it ruined it for us.
“We found ourselves coming down in the morning and trying to get 40 winks on the couches as none of us were sleeping properly.”
After returning home on January 3, Frank visited Hays Travel to complain.
He said the group were offered £150 each to put towards another holiday, which they have refused due to the trip costing £1,145 each.
A spokesperson for Hays Travel said: “We have been in touch with the customer and a revised offer has been made, however a full investigation will be carried out into all issues raised and once that is complete we have advised the customer that we will be back in touch.”